Author: G. Reiner
Publisher: Elsevier
Pages: 11
Language: English
ISBN: n/a
Description: This digital document is a journal article from International Journal of Production Economics, published by Elsevier in 2005. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser. In this paper, we explain why customer orientation is important for evaluation and improvement of supply chain process, and we show the interdependencies with performance measures which should be taken into account so as to integrate the requirements of supply chain performance management. Then, we describe how process improvements can be dynamically evaluated under consideration of customer orientation and supported by an integrated usage of discrete-event simulations models and system dynamics models. Finally, we illustrate the use of selected performance measures as well as indicators and our models by a specific process improvement (postponement) conducted by an electronic manufacturer in the telecom industry.
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